Archangelis Games uses The Game Crafter (https://www.thegamecrafter.com/) for all our on-demand printing and shipping of our games.  In the event of defective or damaged products, please communicate with The Game Crafter's customer support.

Per The Game Crafter website:

• The Game Crafter creates all games on-demand through an automated process. Because of this, orders cannot be canceled once the order status reaches " in production". At that point, the game is being produced and The Game Crafter cannot make changes to the order or issue refunds. All sales are final upon purchase.

• It is possible to cancel an order before the order enters production* through the following steps:

• 1)  Log into your TGC account

• 2)  Click on "Shopping" near the top left of the screen, then select "Receipts" from the drop-down list

• 3)  Click on your order number

• 4)  If your order has not yet entered production, you'll see the option to cancel on right-hand side of the screen

• When your order is canceled, you'll receive an in-shop credit for the total.  You may request a refund via your original payment method by contacting us through the green "Get Support" button on the bottom right-hand corner of our site.